Ordering and payment
What types of payment do you accept?
We accept major payment methods available through our secure online checkout. Available payment options will be displayed at checkout.
Do I need to create an account to place an order?
No. You can place an order using guest checkout without creating a customer account. Please provide a valid email address during checkout so you can receive your order confirmation and shipping updates.
Shipping
Where are your products shipped from?
Our stocked products are shipped from Ottawa, Ontario, Canada.
Do you ship within Canada?
Yes. We currently ship to Canadian addresses only. International and U.S. shipping are not currently available.
How much is shipping?
Available shipping services and charges are shown at checkout before you complete your order.
What shipping carriers do you use?
Most orders are shipped through Canada Post using parcel services. For selected small, thin and lightweight items, an optional Canada Post Lettermail service may be available at checkout. Lettermail is an untracked envelope service. Other Canadian carriers may be used when appropriate depending on the destination, package size and available shipping service. Available shipping methods and charges will be displayed at checkout.
When will my order ship?
Most in-stock orders are processed within 1–2 business days, Monday through Friday, excluding statutory holidays. Orders placed on weekends or holidays will normally be processed on the next business day.
Will I receive tracking information?
Tracking information will be sent by email when a tracked order has been shipped. Please allow up to 24 hours for tracking information to begin updating after shipment.
Canada Post Lettermail and some other low-cost shipping methods for small or lightweight items do not include tracking. When applicable, this will be indicated during checkout.
Parts and fitment
Are your parts genuine OEM parts?
Unless specifically stated otherwise on the product page, our products are aftermarket replacement parts designed to replace or fit the referenced OEM part numbers. Brand names, model numbers and OEM part numbers are used for identification and compatibility purposes.
How do I know if a part fits my equipment?
Please compare the OEM part number, equipment model number and engine model number with the information provided on the product page before ordering. Some equipment models may use different parts depending on the production year, serial number or engine configuration.
If you are unsure, contact us before ordering and provide your equipment model number, engine model number and original part number whenever possible.
Returns and warranty
What is your return policy?
We accept eligible returns within 30 days of delivery. Returned products must meet the conditions outlined in our Refund, Return & Warranty Policy. Installed or used parts may not be eligible for standard returns.
What is your warranty policy?
Our replacement parts are covered by a 1-year limited warranty against manufacturing defects, unless otherwise stated on the product page. Normal wear, incorrect installation, incorrect fitment, misuse and other exclusions apply. Please see our Refund, Return & Warranty Policy for complete details.
Can I return an installed electrical part or carburetor?
Installed or used electrical and ignition components are not eligible for standard returns. Carburetors and fuel-system components that have been installed or exposed to gasoline, fuel additives, oil or other fluids are also not eligible for standard returns. Manufacturing defects are handled separately under our warranty policy.
Contact
How can I contact you?
If you have a question about a product, compatibility or an existing order, please contact us through our Contact Us page. When asking about fitment, providing your equipment model number, engine model number or original part number will help us assist you more efficiently.